Privacy Policy Tokyo99

1. Introduction

Tokyo99 ("Company", "We", "Platform") takes our responsibility to protect the privacy and personal information of every player using our services seriously. This Privacy Policy is provided to give a clear and transparent understanding of our data handling practices.

This policy applies to all information collected through the tokyo99 website, mobile app (Android and iOS), and any related services we provide. As an online casino platform serving players in Malaysia and across the Asian region, we comply with relevant international data protection standards.

We understand that your trust is our most valuable asset. Every decision we make about data handling is designed to preserve that trust — not merely to meet legal requirements, but because we genuinely value our relationship with every tokyo99 player.

2. Personal Information We Collect

Tokyo99 collects your personal information through several means depending on how you interact with our platform. The following are the categories of information we collect:

2.1 Account Registration Information

When you register an account at tokyo99, we collect:

• Full name as per official documents
• Active email address
• Mobile phone number
• Date of birth (for age verification)
• Password (stored in encrypted form — we cannot read your original password)
• Country and city of residence

2.2 Identity Verification Information (KYC)

As part of the mandatory Know Your Customer (KYC) process, we may request:

• A copy of your identity card (MyKad) or passport
• Proof of address (utility bill, recent bank statement)
• Selfie photo for live identity verification
• Source of funds documentation if required for large transactions

2.3 Financial Transaction Information

When you make a deposit or withdrawal, we record transaction details including payment method, amount, date and time, and transaction reference number. We do not store full credit or debit card numbers — only the last few digits for identification purposes.

2.4 Platform Usage Data

We collect technical data about how you use tokyo99, including:

• IP address and approximate location information
• Device type, operating system, and web browser
• Pages visited and time spent browsing
• Game records and betting history
• Login and logout

3. How We Use Your Information

The information we collect is used for legitimate and specific purposes only. Below is a summary table of how your data is used:

Purpose of Use	Legal Basis	Usage Examples
Account Management	Contract Fulfilment	Registration, login, and identity verification
Payment Processing	Contract Fulfilment	Deposits, withdrawals, transaction records
Security & Fraud	Legitimate Interest	Detection of unusual activity and account protection
KYC/AML Compliance	Legal Obligation	Identity verification and transaction monitoring
Service Improvement	Legitimate Interest	Usage analytics, platform improvement
Marketing Communications	Consent	Bonus notifications and promotions (with consent only)
Customer Support	Contract Fulfilment	Resolving complaints and answering enquiries

We do not use your data for any purpose other than those stated above without first obtaining your renewed consent.

4. Sharing Information with Third Parties

Tokyo99 does not sell, rent, or commercialize your personal information to any third party for their marketing purposes. However, there are certain situations where we may need to share your information:

4.1 Service Providers

We work with selected third-party service providers to help us operate the platform. These include payment processing providers, KYC identity verification companies, cloud service providers, and game providers. All providers are bound by strict confidentiality agreements and may only use your data for the specific purpose of the services they provide.

4.2 Legal Requirements

We may disclose your personal information when required by law, court proceedings, or directions from a competent authority — for example, in investigations into financial crime or money laundering. In such cases, we will endeavour to notify you where permitted by law.

4.3 Business Transfers

If tokyo99 is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Security and Encryption

Tokyo99 continuously invests in security infrastructure to protect your personal information. Key security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and the tokyo99 servers are fully encrypted using the latest SSL/TLS protocols, ensuring no third party can intercept your data in transit.
• Encrypted Password Storage: Your password is stored in a hashed format using modern cryptographic algorithms. We cannot read your original password — if you forget it, a reset process will be required.
• Two-Factor Authentication (2FA): The 2FA feature is available and encouraged for all accounts to add an extra layer of security beyond your password.
• 24/7 Security Monitoring: Automated monitoring systems run around the clock to detect suspicious activity and security threats.
• Data Segregation: Sensitive data such as financial details is stored separately with strict access controls — only staff who genuinely need access are permitted to view it.
• Regular Security Audits: Our systems undergo regular independent third-party security audits to identify and address vulnerabilities.

6. Cookies and Tracking Technologies

Tokyo99 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language and display settings for a smoother return experience.
• Analytics Cookies: Helps us understand platform usage patterns to make improvements. This data is aggregated and does not personally identify you.
• Marketing Cookies: Used to display relevant promotional content. This type of cookie is only activated with your consent.

You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the tokyo99 platform.

7. Your Rights Regarding Personal Data

As a tokyo99 player, you have certain rights regarding the personal information we hold about you. We fully respect these rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a readable format within 30 days of your request.
• Right to Rectification: If the information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update much of your personal information directly through your account.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information. However, this right may be limited where we have a legal obligation to retain that data.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations, such as when there is a dispute about the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we will honour that objection immediately.

To exercise any of these rights, please contact our customer support team via live chat or email. We will respond to your request within a reasonable timeframe and no later than 30 days.

8. Data Retention Period

Tokyo99 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

Generally, active account data is retained for as long as your account remains active. Following account closure, we may need to retain transaction records and identification information for a period of up to seven (7) years to fulfil legal obligations related to anti-money laundering and financial record-keeping.

Aggregated, non-identifiable analytics data may be retained for a longer period for platform improvement purposes.

9. Children's Privacy Protection

Tokyo99 strictly does not provide services to individuals under the age of 18. We do not knowingly collect personal information from children or minors below the legal age.

If we find that a player is underage, the account will be closed immediately and all related information will be deleted in accordance with established procedures. If you suspect that a minor is using our platform, please report it to our support team right away.

10. Changes to the Privacy Policy

Tokyo99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons.

When we make material changes, we will notify you via the email registered to your account or through a prominent in-platform notification at least 7 days before the changes take effect. The updated version will supersede all previous versions and take effect on the stated date.

We encourage you to review this page periodically. Your continued use of the tokyo99 platform following any changes to this Privacy Policy means you accept the updated terms.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the tokyo99 platform
• FAQ: Visit page Our FAQ for answers to frequently asked questions

Our privacy team is committed to responding to every enquiry within 48 business hours. For more complex requests such as data access or account deletion, please provide sufficient information so we can process your request accurately and securely.