This document outlines the rules, responsibilities, and rights of users and operators of the tokyo99 platform. Please read it carefully before using our services.
Last updated: 1 January 2026
Important: By using the tokyo99 platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
These Terms and Conditions ("Terms") form a legally binding agreement between you ("User", "Player", or "you") and tokyo99 ("Company", "We", "Platform"). By accessing the tokyo99 website, mobile app, or any services we provide, you acknowledge that you have read, understood, and agreed to comply with these Terms in full.
These Terms apply to all users of the tokyo99 platform regardless of geographic location, device used, or method of access. If you are accessing our platform on behalf of an organization or business entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Continued use of the tokyo99 platform following any changes to these Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically to ensure you remain informed of any updates.
To use tokyo99 services, you must meet the following eligibility requirements:
By registering at tokyo99, you confirm that all information you provide is true, accurate, current, and complete. You agree to maintain and promptly update this information whenever any changes occur.
A tokyo99 account is personal and non-transferable. Each user is permitted to create ONE account only. Creating multiple accounts under the same individual is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances or wins.
During registration, you are required to provide personal information including but not limited to your full name, email address, phone number, date of birth, and payment details. All information must be accurate and verifiable. tokyo99 reserves the right to request supporting documentation at any time to verify your identity.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. Any activity that occurs under your account is deemed to have been authorised by you. You must notify tokyo99 immediately if you suspect any unauthorised use of your account.
Tokyo99 operates under a strict Know Your Customer (KYC) policy to comply with anti-money laundering and fraud prevention regulations. We reserve the right to request official identification documents such as a national ID, passport, driver's license, or utility bill to verify your identity and address. Failure to provide the requested documentation within a reasonable timeframe may result in account suspension or closure.
KYC verification is typically required before your first withdrawal. To speed up the process, we encourage you to complete identity verification immediately after registration. For more information about this process, please contact FAQ section us.
Tokyo99 accepts deposits via a variety of supported payment methods including online banking, digital wallets, and credit/debit cards. All deposits will be credited to your account in accordance with the processing time of your chosen payment method, typically within minutes for instant methods.
Minimum and maximum deposit amounts may vary depending on your payment method and account level. VIP members have higher deposit limits. All deposits are in the currency specified at the time of the transaction and may be subject to currency conversion fees where applicable.
Withdrawal requests will be processed once all wagering requirements (where applicable to a bonus) are met and identity verification is complete. tokyo99 aims to process withdrawals promptly, typically within 24–72 hours for standard methods. VIP members enjoy priority withdrawal processing.
Withdrawals can only be made to a payment account registered in the account holder's name. Withdrawals to third parties are not permitted for security and compliance reasons. Minimum and maximum withdrawal amounts apply depending on the method and your account level.
Tokyo99 reserves the right to conduct additional security checks on any withdrawal transaction, particularly for large amounts or unusual transaction patterns. This may involve requesting additional documentation or verification of the source of funds. These checks are in place to protect both the platform and users from fraudulent activity.
Tokyo99 offers a wide range of bonuses and promotions to our players, including welcome bonuses, deposit bonuses, cashback, and other special offers. Each bonus is subject to specific terms and conditions that must be met before any wins can be withdrawn.
Most bonuses come with wagering requirements that must be met before bonus funds and any winnings derived from them can be withdrawn. Wagering requirements are typically expressed as a multiplier of the bonus amount (e.g. 20x, 30x, etc.). You must read and understand the wagering terms before accepting any bonus.
While playing with an active bonus balance, a maximum bet limit per round may apply (e.g., MYR 5 per spin or hand). Breaching this bet limit may result in forfeiture of the bonus and any associated wins. Please ensure you comply with the limits set out in the promotional terms.
Tokyo99 strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, colluding with other players, using betting strategies specifically designed to manipulate the bonus system, or any other activity deemed unfair. Bonus abuse will result in forfeiture of the bonus, cancellation of wins, and possible account termination.
All games on tokyo99 are provided by licensed and audited third-party software providers. Game outcomes are determined by a Random Number Generator (RNG) that has been verified by independent auditing bodies to ensure genuine fairness and randomness.
Tokyo99 has no control over individual game outcomes. We cannot manipulate, alter, or influence the result of any game. Any claims or complaints regarding game fairness may be referred to our customer support team with sufficient supporting evidence.
In the event of a technical failure, system crash, or software error affecting game outcomes, tokyo99 reserves the right to void the affected game rounds and return the original bets to players. In the case of a system failure during gameplay, incomplete rounds may be voided or resumed depending on the specific circumstances.
Tokyo99 users are strictly prohibited from engaging in the following activities:
Violation of any of these prohibitions will result in immediate action, including account suspension or termination, forfeiture of wins, and potential legal action where applicable.
You have the right to close your tokyo99 account at any time by contacting our customer support team. Any valid balance in your account will be returned to you once all outstanding wagering requirements have been met. The account closure process typically takes 24–48 hours.
Tokyo99 reserves the right to suspend or terminate your account at any time if we have reasonable grounds to believe that:
In the event of termination due to a breach of terms, tokyo99 reserves the right to withhold any balance or wins in the account. We also reserve the right to report suspicious activity to the relevant authorities where necessary.
Tokyo99 supports responsible gaming and offers self-exclusion options for players who feel they need a break from gambling. You may request to be excluded for a set period (e.g., 30 days, 90 days, 6 months, or permanently). During the exclusion period, you will not be able to access your account or create a new one. For more information, please refer to the Responsible Gaming us.
The tokyo99 platform is provided "as is" and "as available" without any warranties, whether express or implied. We do not guarantee that the service will always be available, uninterrupted, secure, or error-free.
To the maximum extent permitted by law, tokyo99 is not liable for any direct, indirect, incidental, special, or consequential losses arising from:
Our maximum liability to you under any circumstances is limited to the net deposit amount you have made into your tokyo99 account over the past 12 months.
You agree to indemnify and hold harmless tokyo99, our officers, directors, employees, and agents from any claims, actions, demands, losses, liabilities, costs, and expenses (including legal fees) arising from or related to your breach of these Terms or your unlawful use of our platform.
Tokyo99 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. When material changes are made, we will notify users via email or in-platform notification. The updated version will take effect immediately upon being published on our website.
It is your responsibility to review these Terms and Conditions periodically. Continued use of the tokyo99 platform after any changes constitutes your acceptance of and agreement to the updated terms.
If you do not agree with any changes made to these Terms, you must immediately stop using our platform and close your account.
Effective Date: These Terms and Conditions are effective from 1 January 2026. By continuing to use tokyo99 after this date, you agree to be bound by these terms.
If you have any questions or concerns regarding these Terms and Conditions, please contact our customer support team via:
Our team is ready to assist you with any questions regarding these terms or any other aspect of using the tokyo99 platform.
Tokyo99 operates with full transparency and a firm commitment to protecting the rights and safety of every one of our players.
We write our terms in plain, easy-to-understand language without confusing legal jargon. Every policy is explained clearly so you know exactly what you are agreeing to.
All your personal data and financial transactions are protected with industry-standard 256-bit SSL encryption. Your information is safe with us.
Your wins belong to you. We process withdrawals quickly and fairly in accordance with the stated terms, with no hidden fees or unnecessary delays.
All games use an independently audited RNG. We do not manipulate outcomes — every round is fully fair and random.
Our support team is available at any time to assist with any questions about terms, your account, or any aspect of our services.
We support responsible gaming with betting limit tools, self-exclusion options, and access to professional support resources.
By reading these terms, you now understand your rights and responsibilities as a tokyo99 member. Join over 500,000 players who trust our platform.